Privacy Policy

This Privacy Policy aims to inform you about how Swiss Top Clinics collects, uses, and protects the personal information you provide when you use our website www.swisstopclinics.ch (hereinafter "the site").
By using our site, you consent to the practices described in this policy. We are committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable laws, including the General Data Protection Regulation (GDPR).

The data controller for the data collected on this site is:

Company Name: Swiss Top Clinics 
Address: Chemin Terroux 5, 1216 Cointrin
Phone number: +41 22 736 10 06
Email address: info@swisstopclinics.ch
Data Protection Officer (DPO): [Name and Contact, if applicable]

Automatically Collected Data

When you browse our site, we automatically collect certain information about your device and your interactions with our site, such as:
•  IP address
•  Browser type and operating system
•  Pages visited and the duration of your visit
•  Clicked links

Data Provided by the User

When you use our services (create an account, order products, subscribe to the newsletter), we collect the following data:
•  Personal information: Name, surname, postal address, email address, phone number
•  Payment information: Credit card number (processed via secure payment providers), purchase history
•  Login data: Username and password

The data we collect is used for the following purposes:
•  Order Management: To process and deliver your orders, as well as to manage returns.
•  Customer Service: To answer your questions and resolve any issues related to our services.
•  Marketing: If you have given your consent, we use your data to send you promotional offers and updates about our products.
•  Analysis and Improvement: To analyze the use of our site and improve our services.
•  Legal Compliance: We may use your data to meet our legal obligations, including tax and security requirements.

The processing of your data is based on the following legal grounds:
•  Contract Performance: Processing is necessary for the execution of the contract you have entered into with us (e.g., order management).
•  Consent: When you have given your consent for marketing activities.
•  Legitimate Interests: To improve our services and provide you with a better user experience.
•  Legal Obligations: To comply with legal obligations (e.g., invoice retention).

Your data may be shared with third parties in the following cases:
•  Service Providers: We engage third-party service providers to process certain data (payment, delivery, website hosting). These providers act as processors and are subject to the same confidentiality obligations as we are.
•  Legal Obligations: We may need to share your data to comply with legal obligations or requests from authorities (e.g., fraud, money laundering).
•  Business Partners: With your consent, we may share your data with partners to send you promotional offers.

We retain your personal data only for as long as necessary to fulfill the purposes described above, or as required by law. For example:
•  Order-related data: 10 years from the date of the order (legal obligation).
•  Marketing data: Until you withdraw your consent or request the deletion of your data.

In accordance with applicable regulations, you have the following rights regarding your personal data:
•  Right of Access: You may request access to your personal data and obtain information about how it is processed.
•  Right of Rectification: You may request the correction of inaccurate or incomplete data.
•  Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data, unless their retention is necessary to comply with legal obligations.
•  Right to Restrict Processing: You may request the temporary suspension of the processing of your data.
•  Right to Data Portability: You have the right to receive the data you have provided to us in a structured format and transfer it to another data controller.
•  Right to Object: You may object to the processing of your data, including for direct marketing purposes.
To exercise these rights, please contact us at the following address: info@swisstopclinics.ch

We implement technical and organizational measures to ensure the security of your data against loss, alteration, unauthorized access, or disclosure. These measures include:
•  Data encryption (SSL)
•  Strong authentication for accessing data
•  Limiting access to authorized personnel only

We use cookies to improve your user experience and analyze traffic on our site. Cookies may also be used to serve targeted advertising. The types of cookies we use include:
•  Strictly Necessary Cookies: Essential for the functioning of the site.
•  Analytical Cookies: To analyze site performance and identify areas for improvement.
•  Advertising Cookies: To offer content tailored to your interests.
You can manage your cookie preferences via [our cookie management tool] or directly in your browser settings.

We reserve the right to modify this Privacy Policy at any time to account for legal or technical developments. We will inform you of any significant changes via our site or email.

For any questions regarding this Privacy Policy or to exercise your rights, please contact our Data Protection Officer (DPO) at the following address:

Email: info@swisstopclinics.ch
Postal Address: Chemin Terroux 5, 1216 Cointrin

Last updated: 20/12/2024